Help Desk Analyst Position

Skills: A+ Certification, 1 – 2 years Helpdesk experience
Length: 3-6 Months Contract to Hire

Description:
As a Help Desk Analyst you will be required to support end users via inbound calls, retrieved voicemails, and occasional email requests. You will perform First and Second level Support. The second level analyst role will provide support for a proprietary purchasing system including functional support to end users. This functional support includes instruction on how to perform system procedures and expediting time sensitive procedures. First level support may include password resets, internet issues (firewall, IP address, etc.), general hardware questions, network connections, virus issues, spyware issues, basic PC boot issues, printer issues, print queues, relevant application add-ons (Adobe, excel, etc.), Java enablement, Active X enablement, etc. Technologies that you will need to utilize are Virtual Private Networks, Wireless configurations, Voice over IP, and remote assistance via GoToAssist.

Release Management, Configuration Management, Java, .Net
Length: 6 Months plus Description:

We are looking to hire a Sr. Software Release Manager for a six month contract to handle large scale production applications release.

Skills: 10 years in IT and over 5 years of Release experience Proven experience in large scale customer facing applications, release management, working with SCM teams and understanding of Java/Web/.Net technologies Must have hands on experience in ANT Prefer candidates with mix of Unix, Windows, Web, OpenSource release experience, managing production servers, capacity mgmt and control.

US Citizens or Permanent Residents only